Customer support

Help with your security system starts here.

For system questions, service requests or help understanding an alert, contact our local team. For an active emergency, call 911.

Call Coastal Security Networks

For equipment questions, service scheduling and help with your installed system, call our local office.

(843) 638-9990Service availability and response times vary. Leave a detailed message if we are assisting another customer.

Alarm.com app help

Need help signing in, managing notifications or using a connected feature? Start with our team so we can confirm the equipment and account setup involved.

Visit Alarm.com resources ↗

Request non-urgent service

Use the information request form and describe the equipment, issue and best way to reach you. We will follow up directly.

Send a service request →

Active emergency?

Call 911 for police, fire or medical emergencies. Do not rely on a website form for an urgent situation.

Monitoring response

Professional monitoring handles qualifying alarm signals according to your monitoring plan and account instructions.

Before calling

Note any panel message, device name, recent power or internet outage, and when the issue began.

Common support questions

Quick things to check

My system shows a low-battery message. What should I do?+

Note the exact device or zone shown on the panel or app and call us. Battery type and replacement steps depend on the equipment.

My cameras are offline after an internet outage.+

Confirm that internet service has returned and allow the network equipment and cameras several minutes to reconnect. If they remain offline, call us before resetting or deleting devices.

Can I request service through the website?+

Yes, for non-urgent requests. Use the information request form and include the system type, issue and preferred contact method.

Call Now Information Request Form